Cookie Policy
This cookie notice (“Cookie Notice”) explains the different types of cookies and other tracking technologies, that may be installed in your browser and/or device while you visit our website or mobile application (“Website/App”). This cookie notice applies to a customer, a visitor and/or a user of our Website/App. In this Cookie Notice we aim to inform you about the cookies and other tracking technologies that may be installed on your browser or your device, why we use the cookies, how we may process the information gathered from the cookies, and your privacy rights, including requests for deletion of your personal data.
We encourage you to regularly review this Cookie Notice and check the Website/App for any updates. Updates to this Cookie Notice will be published on our Website/App, and by continuing to use our Website/App you acknowledge this Cookie Notice and any future modifications.
1. Who we are
We are Dolphin Debit, a part of Euronet Worldwide group of companies. You may be able to find more information about us and our presence in the country you are located here.
2. What are tracking technologies?
Tracking technologies are small data files placed on your device when you visit certain websites. They have various purposes such as: recognizing you as a user, allowing websites to function efficiently, understanding your browsing behavior, and personalizing content displayed. Common tracking technologies include cookies, web beacons (also known as pixel tags) and pixels.
Cookies, being the most common types of tracking technologies, are installed and downloaded onto your terminal and/or browser if you have accepted the use of those cookies or when the cookies are necessary to help us operate our Webpage/App.
The types of personal data that are collected by our cookies can either be anonymous or identifiable. Provided below within this Cookie Notice, you will find an explanation of the cookies we use on our Website/App, the personal data such cookies may collect and the purposes. Rest assured that you will always be able to modify the information collected by the cookies or similar technologies and withdraw your consent at any time.
You can access or browse our Website/App without accepting all cookies. For this, you will need to go to your browser settings. Please be aware that disabling some or all cookies may prevent access to certain content or features on our Website/App.
Due to the financial services we provide, some information such as your IP Address is required for us to collect even if you haven’t used any of our services. This collection is to ensure we comply with our legal obligations. All non-anonymized information that we obtain from you when visiting the Website/App will not be used for any purpose other than to make sure we comply with our legal obligations and fraud prevention.
If you have any question regarding your preferences or questions on how to disable cookies or other tracking technologies, you may reach out to us at dpo@euronetworldwide.com.
3. How we use tracking technologies
We use tracking technologies in a range of ways to improve your experience on our Website/App including:
- Making our websites work, or work more efficiently;
- To recognize you when you come back;
- Keeping you signed in;
- Understanding how you use our site;
- Providing information that helps us to improve our products and communications with you;
- Working in the usability of the Website/App;
- Working with Advertising Partners to deliver relevant advertising to you;
- Ensuring the legal operation of our business.
Our cookies will collect information from your browser, as long as you allow us to do so or in an anonymous manner.
The kind of information we collect depends on the type of cookie, but may include the following:
| IP address (masked); | Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor: Page speed) |
| Location: country, region, city, approximate latitude and longitude (Geolocation); | Main language of the browser being used (Accept-Language header) |
| Date and time of the visit to the Website; | Browser version, browser plugins (PDF, Flash, Java, …) operating system version, device identifier (User-Agent header) |
| Title of the webpage browsed (Page Title); | Language of the visited page |
| URL of the page being viewed (Page URL); | Campaigns |
| URL of the page that was viewed prior to the current page (Referrer URL); | Site Search |
| Screen resolution of user’s device; | Events |
| Time in visitor’s local time-zone; | Links to an outside domain that were clicked (Outlink) |
| Files that were clicked and downloaded (Download); |
Not all this information will be collected from the moment you first visit our Website/App. As explained below, most of our tracking technologies require your consent to be installed on your device/browser.
The cookies that we may collect without your consent, contains information that is necessary for the usability of the Website/App and will be anonymous information or information that cannot be related specifically to you. Those cookies or similar technologies may, for example, be used to remember your preferences and other information such as your preferred language and your preferred currency, among other preferences.
4. Types of cookies used
Cookies that are used by us are referred to as first party cookies and those used by our partners are third party cookies.
We use (4) four types of cookies, classified by their purpose:
| Strictly Necessary Cookies | Preference Cookies |
| Also known as necessary cookies, are essential to the basic performance of our website. We use these cookies based on our legitimate interest to enable functions like page navigation, authentication and validation, access to secure areas of the website, fraud prevention and session management. The website cannot function properly without these cookies. | Also known as functional or personalization cookies. They enable a website to remember choices you have made in the past, such as your preferred language or the region you are in. Not allowing these cookies means we will not be able to remember your preferences such as your language and regional preferences and you will need to select this and other preferences on your next visit. |
| Analytic Cookies | Marketing Cookies |
| Also known as performance or statistical cookies. These cookies help us to understand how you interact with our Website/App. Using first- and third-party cookies, we collect data such as number of visitors and clicks when you use the site. Using analytic cookies does not allow us to collect any users’ activity data beyond our own website. If you choose not to allow these cookies, we can’t learn how our website is performing and improve your browsing experience. (e.g. Allow us to understand which browsers visitors use, number of new visitors over a certain time period). | Also known as targeting cookies. These cookies are placed to understand your browsing behaviors across different websites and help us ensure that the marketing messages you receive on our website are relevant to you and your interests. Not allowing these cookies will result in online advertisements you encounter becoming be less relevant to you and your interests. |
| Third Party Marketing Cookies | |
| These cookies are optional and allow third parties to collect cookies that enable us to create personalized marketing content/ads about our products and services on other websites, apps, and social networks. If you allow this type of cookie, it will enable the third parties to set cookies intended to track your interests and behavior (including the products and services you are interested in or purchase on this and other websites, social networks, apps, and devices). Please note that such third parties are considered independent controllers of the personal data subject to tracking through cookies and will use the data for their own purposes. |