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It took a decade, but eventually Sabine Federal Credit Union moved all of its ATMs over to management by Dolphin Debit. A 2006 experiment kicked off a relationship that grew and thrived and kept paying off for the credit union. And then in early 2017, Sabine FCU at last completed its transition to Dolphin Debit, the full-service ATM management company.
It was the challenge of keeping up with regulations that initially convinced Memorial Credit Union of Houston to get out of the ATM business in 2014. Three years later, the credit union reflects on that as a smart decision, for many reasons.
When First Service Credit Union of Houston started working with Dolphin Debit eight years ago, the credit union had some very specific ATM objectives. It was looking to expand its influence and do it as cost-effectively as possible.
After owning and operating its own ATMs for some 25 years, Statewide Federal Credit Union in Mississippi finally decided that the hassles of maintenance, updates, and compliance just weren’t worth it anymore.
ATMs are a strategic product for Community Resource Credit Union of Baytown, Texas. An ATM’s small footprint allows the credit union to expand its market presence without having to invest in new branches.
In the last eight years, Community Resource has built a community presence through strategically placed ATMs. The machines are more than a convenience tool …
For Commercial Bank of Texas, highly visible ATMs in high-traffic areas have quickly given the bank a stronger presence in new markets and paved the way for an increasingly successful expansion.
The bank, headquartered in Nacogdoches in east Texas, focused on local business for most of its 113 years. But in the past few years, it has expanded into north Texas …
“As we look at the cost structure of our ATMs, we’re finding Dolphin can do it more inexpensively, reducing our costs and off loading the servicing, compliance and other issues. We simply couldn’t manage these machines internally for what Dolphin Debit is charging us. We definitely plan to further outsource our off-premise ATMs through Dolphin.”
“Dolphin has enabled us to expand into areas of North Texas that we couldn’t have done on our own; with their relationships, they have been able to give us valuable insight into that market.”
“We have found Dolphin to be honest and to stand by their word. When there are issues, they are quick to correct them. We may soon be adding more ATMs due to our growth, and we would definitely do that with Dolphin.”
“Most companies want to sell you an ATM, and we couldn’t afford it. Dolphin has gone above and beyond in working with us, and it has paid off. We have already had some people follow through on their promise to bring us their business, with several new accounts opened.”
“A big reason an ATM is important for our members is that we are not open on Saturday, it gives people more access to their funds. Also, with a lot of oilfield workers around, people work different shifts and need access 24/7. The credit union lacked the resources to buy and operate its own ATM, and found that it could work with Dolphin for about half of what we had been quoted anywhere else.”